The Call Center Agent/Office Administrative Assistant primary responsibility will be to answer all incoming telephone calls and direct as indicated.  For all customers inquiring about services, the agent will gather all relevant information in relation to the customer concerns, enter that data into a CRM database and schedule an appointment with a Project Manager.  He/She is also responsible to ensure proper flow of office procedures and supports the office staff by carrying out common office duties. They maintain a positive and friendly company image by acting as the first line of contact to visitors, customers, and dealers in person, online, and via telephone.  A large part of this position will involve dealing with people and the need to be a champion of ongoing communication with all departments, motivation of others, and coordination of services.
Job Responsibilities:      

•         Answer incoming calls, direct, and assist the consumer as indicated.

•         Responsible for the scheduling of all sales appointments.

•         Update the CRM with all current data.

•         Follow up with missing details in the CRM.

•         Track trends within the CRM for areas in need of attention.

•         Maintaining all Project Mangers/Outside sales staffs’ calendars. 

•         Receives and/or generates all documentation prior to scheduling appointments; reviewing paperwork for accuracy when appointments are completed.  

•         Other office duties as directed or required in the best interest of the Company.

•         Excellent communication and writing skills.

•         Attention to detail and ability to multitask.

•         Team player

•         Excellent organization and time management skills.

•         Computer skills; CRM data entry; generate and report out data.